What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to provide assurance that you’re supported, no matter what. Route Protect is automatically added to all orders at 2% of your order value. Should you opt out of Route's package protection, Brandon Blackwood is not liable for lost, damaged in transit, or stolen items.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Looking to file a Route claim? File here
How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Please note, should you opt out of Route's package protection, Brandon Blackwood is not liable for lost, damaged in transit, or stolen items.