Store Policy


All orders will receive an order confirmation immediately after purchase. Your order confirmation email will display your order number and purchase summary. Please keep your order number private and refer to it when reaching out to our customer service team. If you'd like to make any changes to your order, please contact customer service at



Domestic orders will be processed Monday - Friday within 24-48 hours from purchase date. UPS Ground is our standard shipping option at this time so please be aware the shipping rate and delivery time is dependent upon your order's destination. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Once your order has been shipped, you will receive an email confirming your UPS tracking number, and other shipping information.

All packages require signature upon delivery so please make sure someone is available to accept and sign for your package. If your order has already shipped and you would like to change your address, please head to the UPS website to do so or reach out to

Please note we are unable to ship to P.O. boxes or Military APO/FPO addresses.

If you have any questions or concerns, please contact customer service at


Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website.  Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Dependent upon the country/region, duties & taxes will be calculated in your selected currency at checkout. 

We offer express international shipping worldwide for orders over $350. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Orders will be processed Monday - Friday within 24-48 hours from purchase date.

Click here to change the shipping address, delivery date or any other instructions after your package has shipped.

Click here to check on the progress of your order. 

Bag Returns


We accept domestic returns within 7 days of your order's delivery date. Please ensure the tags are attached and the item(s) is in sellable condition.
Be sure to include this packing slip with your returned item(s).


1. Enter our return portal at
2. Select the item you would like to return, and select the return reason
3. Print the return shipping label generated (a copy will be emailed to you as well) which is valid for 14 days.
4. Tape your shipping label on the outside of your box and be sure to enclose this pack slip with your returned item(s)
5. Drop off your package at any USPS location or schedule a pick-up via
6. Once your package is received and surveyed by our warehouse team, your refund will be processed accordingly
If you received a damaged item you must notify the Customer Service Team at within the 7 days of delivery, with photo verification to receive a replacement, store credit, or refund. 


We accept international returns within 7 days of your order's delivery date. Please ensure the tag(s) are attached, the item(s) is in sellable condition, and the original pack slip is included. 
There is a flat rate $20 return fee which will be deducted from your refund. 
Click here to initiate your return process. Click here to check for tracking progress. 
For additional questions or concerns please reach out to our customer service team at

Outerwear Returns

Outerwear must be unused or fitted, with ribbon still attached, in original packaging, in order to be returned. We will accept return requests within 7 days of your order's delivery date. In the event a coat has been returned with the ribbon cut, the product will not be accepted for return. To return a coat, please email our customer service team at

Footwear Returns

Footwear can only be returned if they are in perfect, unworn, sellable, condition. Worn shoes will not be accepted so please try them on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Return requests must be made within 7 days of delivery. Please email our customer service team at

Package Protection

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit.

How Does Route Work?

If you choose to purchase Route Protection at check-out, and your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.    

Looking to file a Route claim? File here 

Order Tracking + Route

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

PAYMENTS accepts the following payment methods:

All Major Credit Cards

American Express, Visa Electron, Visa, MasterCard, and JCB. Please note we cannot accept credit card gift cards nor electronic gift cards. The total will be charged upon placing the order.


Klarna is a third party payment service that lets you split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. If you checked-out using Klarna and are having issues with payment, you can find Klarna customer support details at E-Gift Cards cannot be purchased using Klarna.

Because we use Klarna as the provider of our checkout, this means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.


What Is A Pre-Order?

A preorder gives you the opportunity to buy an item that will become available at a later date. Please be informed that, after placing the pre-order, no quantity, size or color changes are allowed.

When will my pre-order be charged?

We will charge the full amount via your selected payment method once the order is placed. It is not possible to modify the payment method after it has been processed.

When will my pre-order be shipped?

You can check the estimated shipping date either on the product's page or in your confirmation email. Please note that orders are processed automatically and the actual shipping date might vary.

Ordering Pre-Order and In-Stock Items

For domestic customers, if you purchase a pre-order item and an item that is in stock, your order will be split and the in-stock item will be processed and shipped as normal.

For international customers, orders with both pre-order and in-stock items will not be split and all items will ship together when the pre-order item is available to ship.


E-Gift Cards can be purchased online here. There are no physical cards but a customized email with a code will be sent to a recipient via email and text. Through our E-Gift Card platform, you can choose purchase $100, $200, $500, $1000, or a custom amount. You will be able to write a note and even include a video message. The recipient will receive an email and text message with a code they can use at checkout. You are also able to choose whether you want to send it immediately or at a scheduled time and date. The gift card codes do not expire. Gift cards cannot be purchased using Klarna.


All sale items are final sale and cannot be exchanged. If there is an issue with your item, please email with images. These situations will be handled on a case-by-case basis.


The Brandon Blackwood Foundation is a non-profit foundation. Items sold for the Brandon Blackwood Foundation are non-returnable and non-exchangeable.

Gift With Purchase

If customer decides to return purchased item, gift must be sent back with returned item. If customer fails to send back the gift then the retail value of the item will be deducted from the refund or store credit. Gifts are non-exchangable or returnable.