Store Policy

ORDER

All orders will receive an order confirmation immediately after purchase. Your order confirmation email will display your order number. Please keep your order number private and refer to it when reaching out to our customer service team. If you'd like to make any changes to your order, please contact customer service. Customer service can be reached at info@brandonblackwood.com

SHIPPING

All orders (except pre-sale, made-to-order, and custom items ) are shipped within 24-72 hours of purchase. You will receive a tracking email immediately once your order has shipped. Your tracking email will provide you with the tracking number, carrier, and other shipment information in regards to your Brandon Blackwood purchase. If you have any questions or concerns, please contact us at info@brandonblackwood.com

Where can I have my order delivered?

At this time we are unable to ship to general Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.

ACCESSORY RETURNS

You may return an item if we are contacted within 48 hours of orders delivery. No need to contact our Customer Service Team to begin the return process, simply click the link below to begin!

We will provide you with a return label upon request. You will receive a full refund of your original purchase amount, upon receiving the item back to our distribution center.

For international orders, we are unable to offer returns and exchanges. If you received a damaged item you must notify the CS Team within the 48 hour window of delivery, with photo verification to receive a refund.

All sales are final on all sale items.

PLEASE CLICK THE LINK PROVIDED TO INITIATE YOUR RETURN OR EXCHANGE REQUEST:  https://returns.brandonblackwood.com

PRE-ORDER INFORMATION

What Is A Pre-Order?

A preorder gives you the opportunity to buy an item that will become available at a later date. Please be informed that, after placing the pre-order, no quantity, size or color changes are allowed.

When will my pre-order be charged?

We will charge the amount via your selected payment method once the order is placed. It is not possible to modify the payment method after it has been processed.

When will my pre-order be shipped?

You can check the estimated shipping date either on the product's page or in your confirmation email. Please note that orders are processed automatically and the actual shipping date might vary.

PAYMENTS

BrandonBlackwood.com accepts the following payment methods:

All Major Credit Cards

American Express, Visa Electron, Visa, MasterCard, and JCB. Please note we cannot accept credit card gift cards nor electronic gift cards. The total will be charged upon placing the order.

Klarna 

Buy now, pay later with monthly installment options via Klarna. The freedom to shop without worry. Get what you love, pay another time. 

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