Sale

All items bought on sale will be final sale and not returnable. If there is an issue with your item, please email info@brandonblackwood.com with images. These situations will be handled on a case-by-case basis.

We do not offer price adjustments on previous purchases. As is common in e-commerce, prices may change at any time due to promotions, limited-time offers, or inventory changes. All orders are charged the price shown at checkout at the time of purchase.

Orders

All orders will receive an order confirmation immediately after purchase. Your order confirmation email will display your order number and purchase summary. Please keep your order number private and refer to it when reaching out to our customer service team. 

Once an order is placed, we are unable to make any changes or edits. To ensure a smooth experience, we kindly ask that you double-check your shipping and billing details before completing your purchase—especially when using express checkout options like Apple Pay, Shop Pay, or Klarna.

Order Cancellations

Once an order is placed, it is processed immediately to ensure timely shipping, which means we are unable to cancel it. We appreciate your understanding and encourage you to double-check your order details before completing your purchase. If you have any questions or concerns, please feel free to reach out to info@brandonblackwood.com. 

An Update on Our Packaging

We’re always looking for ways to improve both your experience and our impact. Due to rising tariffs and increased costs, we’ve made the decision to phase out our separate gift boxes. Going forward, all new collections and product drops will arrive in our newly designed, branded shipping boxes.

Some existing inventory may still include our previous gift boxes, but over time these will be fully phased out. This change allows us to focus on what matters most: keeping the quality of our bags at the highest level, while also reducing excess packaging and waste. Most importantly, it ensures that we can continue offering our products at the same price, without compromising on craftsmanship.

Thank you for understanding and supporting us as we evolve!

Shipping

Domestic:

Domestic orders will be processed Monday - Friday within up to 3 business days from purchase date.  During high volume order periods such as sale, please allow for longer processing times as we anticipate higher order volume. UPS Ground is our standard shipping option at this time so please be aware the shipping rate and delivery time is dependent upon your order's destination. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Once your order has been shipped, you will receive an email confirming your UPS tracking number, and other shipping information. We are unable to edit an address once an order is placed.

Please note we are unable to ship to P.O. boxes or Military APO/FPO addresses.

If you have any questions or concerns, please contact customer service at info@brandonblackwood.com

International:

Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website.  Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Dependent upon the country/region, duties & taxes will be calculated in your selected currency at checkout. 

We offer express international shipping worldwide for orders over $350. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Orders will be processed Monday - Friday within up to 3 business days from purchase date. During high volume order periods such as sale please allow for longer processing times as we anticipate higher order volume.

Click here to change the shipping address, delivery date or any other instructions after your package has shipped.

Click here to check on the progress of your order. 

Bag Returns

Domestic:

We accept domestic returns within 7 days of your order's delivery date. Returned items must be in original, sellable condition, with tags attached and all original packaging and protective materials intact. Please include the packing slip. Return labels are only valid for 28 days upon creation.
Be sure to include this packing slip with your returned item(s).

**Please note customers are responsible for all return label costs unless there is an internal damage or error made by BBNY*

RETURN INSTRUCTIONS:

1. Enter our return portal at returns.brandonblackwood.com
2. Select the item you would like to return, and select the return reason
3. Print the return shipping label generated (a copy will be emailed to you) or use QR Code provided upon confirmation 
4. If you are printing the label, tape it on the outside of your shipping box and be sure to enclose this pack slip with your returned item(s)
5. Drop off your package at any USPS location or schedule a pick-up via USPS.com
6. Once your package is received and surveyed by our warehouse team, your refund will be processed accordingly

*If you received a damaged item in your order please notify the Customer Service Team at info@brandonblackwood.com within the 7 days of delivery, with photo verification to receive a replacement, store credit, or refund. 

International:

We accept international returns within 7 days of your order's delivery date. Please ensure the tag(s) are attached, the item(s) is in sellable condition, and the original pack slip is included. 

There is a flat rate $20 return fee which will be deducted from your refund. 
Click here to initiate your return process. Click here to check for tracking progress. 
For additional questions or concerns please reach out to our customer service team at info@brandonblackwood.com.

**Canadian shoppers are eligible for a full refund of Duties & Taxes on returns.*

Swimwear Returns

For sanitary reasons, swimsuits should be tried on over underwear. We reserve the right to refuse any returns or exchanges that do not meet the following conditions: The swimwear must be unused and unworn, with no signs of washing or use. All tags must be attached and the hygienic liners must be in place. If any of these conditions are not met, we may refuse your return and you will be responsible for the shipping costs to have the item returned to you.

Footwear Returns

All return requests must be made within 7 days of delivery. To ensure that our footwear meets the highest standards of quality, we can only accept returns if they are in perfect, unworn, and sellable condition. We kindly request that you try on your shoes on a clean, dry, and protected surface, such as a carpeted area, to prevent any damage. Additionally, please keep them away from moisture to maintain their original condition. To initiate the return process, please contact our customer service team at info@brandonblackwood.com.

Outerwear Returns

Outerwear must be unused or fitted, with ribbon still attached, in original packaging, in order to be returned. We will accept return requests within 7 days of your order's delivery date. In the event a coat has been returned with the ribbon cut, the product will not be accepted for return. To return a coat, please email our customer service team at info@brandonblackwood.com.

Package Protection

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit.

How Does Route Work?

If you choose to purchase Route Protection at check-out, and your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.    

Looking to file a Route claim? File here 

Order Tracking + Route

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Please note, should you opt out of Route's package protection, Brandon Blackwood is not liable for lost, damaged in transit, or stolen items. Route is non-refundable.

PAYMENTS

BrandonBlackwood.com accepts the following payment methods:

All Major Credit Cards

American Express, Visa Electron, Visa, MasterCard, and JCB. Please note we cannot accept credit card gift cards nor electronic gift cards. The total will be charged upon placing the order.

Klarna

Klarna is a third party payment service that lets you split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. If you checked-out using Klarna and are having issues with payment, you can find Klarna customer support details at https://www.klarna.com/us/customer-service/. E-Gift Cards cannot be purchased using Klarna.

Because we use Klarna as the provider of our checkout, this means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.

WHAT IS A PRE-ORDER?

A pre-order gives you the opportunity to buy an item that will become available at a later date. By placing a pre-order, you are reserving inventory from an upcoming production run. Please note that after placing a pre-order, no changes to quantity, size, color or shipping details can be made.

WHEN WILL MY PRE-ORDER BE CHARGED?

The full amount will be charged via your selected payment method once the order is placed. It is not possible to modify the payment method after it has been processed.

Pre-orders are made to order and cannot be cancelled once placed. However, pre-orders are eligible for refunds within 90 days from the order date. After 90 days, refunds to the original payment method are no longer available, and any approved cancellation or return will be issued as store credit for the purchase amount.

WHEN WILL MY PRE-ORDER BE SHIPPED?

You can check the estimated shipping date either on the product's page or in your confirmation email. Please note that orders are processed automatically and the actual shipping date might vary. 

RETURNS FOR PRE-ORDER ITEMS

Pre-order items are eligible for return under our standard return policy once the item has been delivered. However, because preorder items may ship more than 90 days after purchase, refunds to the original payment method may no longer be available. In these cases, approved returns will be issued as store credit for the purchase amount.

Returned items must be unused and in their original condition, with all protective coverings intact (including plastic wrap on hardware and protective covers on feet).

ORDERING PRE-ORDER AND IN-STOCK ITEMS

All orders containing both Pre-Order and In-Stock items will ship together once the Pre-Order item is ready.

If you have any questions about your order, please contact info@brandonblackwood.com before placing it.

MADE-TO-ORDER INFORMATION

WHAT IS A MADE-TO-ORDER?

Made-to-order items are produced specifically after your order is placed. These pieces are typically higher-end luxury items, such as exotic materials or small artisan batches. Please note that once a made-to-order item has been placed, no changes to quantity, size, color or shipping details can be made.

WHEN WILL MY MADE-TO-ORDER BE CHARGED?

The full amount will be charged via your selected payment method at the time the order is placed. It is not possible to modify the payment method after it has been processed.

WHEN WILL MY MADE-TO-ORDER BE SHIPPED?

Estimated production and shipping timelines are listed on the product page and in your order confirmation email. All timelines are estimates only and may vary depending on production schedules or shipping logistics. 

REFUNDS FOR MADE-TO-ORDER ITEMS

Made-to-order items can be refunded within 30 days from the order date, even if the item has not yet shipped. After this 30-day window, refunds to the original payment method are no longer available. Any approved refund requests after this period will be issued as store credit for the purchase amount.

RETURNS FOR MADE-TO-ORDER ITEMS

Once delivered, made-to-order items can be returned under our standard return policy. Returned items must be unused and in their original condition, with all protective coverings intact (including plastic wrap on hardware and protective covers on feet).

Refunds to the original payment method are not available for returns after delivery; approved returns will be issued as store credit if the 30-day refund window from the order date has passed.

ORDERING MADE-TO ORDER AND IN-STOCK ITEMS

All orders containing both Made-to-Order and In-Stock items will ship together once the Made-to-Order item is ready.

If you have any questions about your order, please contact info@brandonblackwood.com before placing it.

GIVEAWAY

For any questions regarding our email signup giveaway, please refer to the official Giveaway Terms & Conditions.

GIFT CARDS

E-Gift Cards can be purchased online here. There are no physical cards but a customized email with a code will be sent to a recipient via email and text message. Through our E-Gift Card platform, you can choose purchase $100, $200, $500, $1000, or a custom amount. You will be able to write a note and even include a video message. The recipient will receive an email and text message with a code they can use at checkout. You are also able to choose whether you want to send it immediately or at a scheduled time and date. The gift card codes do not expire. Gift cards cannot be purchased using Klarna.

BRANDON BLACKWOOD FOUNDATION

The Brandon Blackwood Foundation is a non-profit foundation. Items sold for the Brandon Blackwood Foundation are non-returnable and non-exchangeable. This includes all ESR totes.