We accept domestic returns within 7 days of your order's delivery date. Please ensure the tag(s) are attached and the item(s) is in sellable condition.
Be sure to include this packing slip with your returned item(s).
*Please note customers are responsible for all return label costs unless there is an internal damage or error made by BBNY*
- Enter our return portal at returns.brandonblackwood.com
- Select the item you would like to return, and select the return reason
- Print the return shipping label generated (a copy will be emailed to you as well) which is valid for 14 days.
- Tape your shipping label on the outside of your box and be sure to enclose this pack slip with your returned item(s)
- Drop off your package at any USPS location or schedule a pick-up via USPS.com
- Once your package is received and surveyed by our warehouse team, your refund will be processed accordingly
If you received a damaged item you must notify the Customer Service Team at firstname.lastname@example.org within the 7 days of delivery, with photo verification to receive a replacement, store credit, or refund.
We accept international returns within 7 days of your order's delivery date. Please ensure the tag(s) are attached, the item(s) is in sellable condition, and the original pack slip is included.
For additional questions or concerns please reach out to our customer service team at email@example.com.
All sale items are final sale. No returns or exchanges.