All products are created one-by-one by our craftspeople.
Each bag has been produced by unique techniques, special treatments, and hand finishing.
Please handle with care to maintain its it’s quality and material by minding instructions or notes we mention below:
Ponyhair / Hair-on-hide
Avoid constant rubbing, foreign contact, and direct pressure on fabric. Clean with soft bristle brush. Brush in direction of the hair. We recommend using a twilly on Ponyhair handles to preserve the hair on handles of the bag. Ponyhair is a beautiful, yet delicate material.
If dust or light dirt is evident, clean with a soft cloth and warm water. For embossed or textured surfaces – like our Pebble and Croc styles – use a dampened toothbrush to gently clean between the grooves. Take care to avoid the metallic foil BRANDON BLACKWOOD logo - the foil will not hold up against brushing.
Handle leather handbags with clean hands. if a soft cloth and luke warm water does not work, Apply cleaner specifically made for genuine leather. Moisturize your handbag with leather conditioner to keep it supple once a year. Larger stains and pieces of dirt should be handled by leather care specialist.
Use a clean cloth and gently rub your bag to remove surface marks. Don’t press too hard so as to make sure not to ruin the texture of the suede. To clear dust from your bag and re-store it’s first appearance, use a specialty leather brush. Brush the suede in one single direction to clean away dust and dirt from your purse. If the stain/dirt persists, please take to a leather specialist for professional cleaning.
With shearling, the wool side of the material may pick up debris and dirt. Remove smaller to larger pieces with a pair of tweezers to avoid tangling the wool. It is okay to use a naturally-derived mild shampoo, free of dyes, phthalates, sulfates, and parabens, to lightly wipe shearling. Do not allow the moisture to soak through the backside of the material. We also recommend taking to a leather specialist if heavily stained. Shearling is a natural material, it’s necessary to make sure you store your shearling items in something that allows them to breathe. Never store in plastic containers or bags, as this can trap moisture within the material. Do not store in direct lighting or in high temperatures, as this will cause the shearling the fade and dry out which can potentially lead to cracking. One of the only factors that are necessary to keep in mind is that it is an elastic material and will stretch over time. Handbags should not be overstuffed or laden with heavy items to avoid stretching and potential tearing.
If dust or light dirt is evident, lightly clean with a soft cloth with warm soap water. Wiping the bag gently will remove most debris. For stubborn stains, apply gentle pressure and rub until the mark disappears. If you still can't get rid of a stain, scrub it with a damp stiff-bristled brush. Blot the handbag with a clean towel to remove excess moisture. Allow the bag to air dry before putting anything in it.
Our customer service team can be reached directly at email@example.com to further assist you.