Política de envío
Domestic orders will be processed Monday - Friday within 24-48 hours from purchase date. UPS Ground is our standard shipping option at this time so please be aware the shipping rate and delivery time is dependent upon your order's destination. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Once your order has been shipped, you will receive an email confirming your UPS tracking number, and other shipping information.
All packages require signature upon delivery so please make sure someone is available to accept and sign for your package. If your order has already shipped and you would like to change your address, please head to the UPS website to do so or reach out to email@example.com.
Please note we are unable to ship to P.O. boxes or Military APO/FPO addresses.
If you have any questions or concerns, please contact customer service at firstname.lastname@example.org.
Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Dependent upon the country/region, duties & taxes will be calculated in your selected currency at checkout.
We offer express international shipping worldwide for orders over $350. The estimated delivery date shown at checkout will not include processing time so please keep that in mind. Orders will be processed Monday - Friday within 24-48 hours from the purchase date.
Click here to check on the progress of your order.
What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to provide cost-free assurance that you’re supported, no matter what. Route Protect is automatically added to all orders at no additional charge to you.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Looking to file a Route claim? File here
How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here